frequently asked questions

yes all of our ovens are single phase 220v-240v , the heating system is 220-240v while the controls are 120v . while we have been asked to make our ovens in 3 phase , we feel that there is not enough interest in stocking products for 3 phase applications .

I need an oven a little bit different than what you have listed , can you accommodate a size oven that is smaller than your biggest oven ?

we can fabricate most ovens up to 4x6x6 , however unique ovens must be custom quoted .

do you currently have any ovens in stock?

we do not stock any ovens , we operate on a 1st come 1st serve basis with an average lead time of 4-6 weeks . we suggest to place an order with your minimum 500.00 down payment , when we receive your down payment we can usually change an order within 2 weeks of it being placed , so even if your unsure of what extras you may want at least you will be on our build list.

i placed an order and have sent in my deposit , i decided to not go threw with the order because of financial problems , can i get a refund on my deposit ?

we can give you a refund , however it will only be half of your 500.00 deposit this is if you are ordering our ovens as listed , however if we quote a custom job which we do frequently you will not receive a refund simply because this is a custom job .

payment options

what forms of payment do you take ?

we currently take checks , we do not accept credit cards at this time . if paying by check the check must clear before we release the freight for shipping . if you pick your job up here at our shop either pre pay , or you must pay cash here

shipping

how are the ovens crated for shipping ?

we make pallets for all ovens that are shipped , we lay the oven on its side for shipping this way its not that tall where a dock handler will hit the top of the unit , ounce we lay the unit down we use a heavy shrink wrapping to protect it from the elements and also secure it to the pallet . if you feel this is not enough protection we can make a fully enclosed skid for the time and material to build it.

do I pay teds fab directly for shipping costs ?

no you will not pay us direct , we can get a rough price quote via our freight accounts or threw a brokerage company , when we ship we either send freight collect or have the customer set up shipping threw the brokerage company . we will work with you on getting the best rate .

i would like to set up my own freight arrangements ?

your more than welcome to setup your own arrangements , however you must use the pickup date we give you , do not tell a freight company to come here on a date not given by us, we will reject them and they may charge you .

general questions

can i pick up my oven in person ?

yes you can when picking up your order please make sure you bring straps , and tarps if the weather is supposed to be bad

can i pick up my order on the weekend ?

you can pick up on certain weekends , however do to our other involvements we are typically not here on weekends

can i pick my order up after hours ?

we can no longer let anyone pickup there orders after 5pm

why do you not list a phone number on your website ?

we currently do not list numbers because of the high volume of request we currently receive , however if you send us an email with your phone number and a request to call you we will during normal business hours , we also will email you back typically within a few hours , usually within an hour during business hours . all customers that place an order with us will be given teds cell number so he can be reached any time of the week .